This is an infographic by Mobey Forum’s AI Expert Group
(For related podcast, go here.)
Conversational AI is reshaping digital banking—but successful implementation requires careful consideration. Mobey Forum’s AI Expert Group has compiled 10 must-answer questions every banking executive should address before deploying a customer-facing AI solution.
This concise, actionable infographic, developed through interviews with AI leaders from top banks as well as industry experts, outlines the critical strategic, regulatory, and operational factors for deploying generative AI solutions. It covers key areas such as AI governance, risk management, human intervention protocols, and responsible data handling—ensuring a smooth and secure rollout.
AI Expert Group co-chairs:
Amir Tabakovic, experiens AI
Rupert Rieder, Erste Group
Experts interviewed:
Vjekoslav Bonic, Raiffeisen Bank International
Mattias Fras, Nordea
Tea Mustać, Spirit Legal
Claire Corish, UBS
Mathias Fanschek, Raiffeisen Bank International
André Schmidt, Accenture
Michel Drupsteen, ING
Peter Chapman, HSBC UK
Contributors:
Vjekoslav Bonic, Raiffeisen Bank International
Aleksandar Nikov, G+D Netcetera
Riaan Dreyer, Íslandsbanki
Johannes Erlingsson, Íslandsbanki
Philippe Santraine, Samlink
Nikolay Martyushenko, Tietoevry
Tommi Pajala, Siili Solutions
Download the full infographic below for full insights.
