Flexible, agile, customer-centric organisation is key
Karin Van Hoecke, General Manager of Digital Transformation at KBC Belgium outlines the bank´s approach to customer engagement ahead of Mobey Day Vienna. 1. What is KBC´s approach to customer engagement? 3 key elements : 1) we focus in all our projects on 3 elements: instant, zero effort and lovable experience. This means you…