ING to take next step in digital banking

Amsterdam, 25 November 2014 Omni-channel approach to create consistent customer service Investment of EUR 200 million to further simplify and automate IT systems and processes Measures to result in reduction of ING’s Dutch workforce by 1,700 FTEs over a three-year period and a pre-tax provision of around EUR 320 million in 4Q14 Expected annual gross…