CaixaBank develops new biometrics-based financial services
The first service available will be a mobile application for bank transactions using voice commands.The service allows users to make balance enquiries and transfers, as well as locate nearby branches and ATMs, simply by speaking to the device.
CaixaBank launches the first application in Europe to support online banking transactions using voice commands. This represents the bank’s first service to explore the possibilities offered by biometrics to enhance customer interaction with banking channels.
The new CaixaBank application, called Línea Abierta BASIC, has been developed for the Android system. It represents the most basic version of the standard Línea Abierta mobile application, supporting both voice commands and touch screen control. Further biometrics features will be added to the app in future, such as fingerprint identification.
Línea Abierta BASIC allows users to make balance enquiries, view account and card transactions and perform transfers between CaixaBank accounts. Likewise, customers can use the app to search for CaixaBank branches and ATMs close to their location.
The voice control feature can be enabled at any time simply by activating the device microphone.
CaixaBank, a leader in digital banking
CaixaBank serves more than 4 million mobile service customers, 3.4 million of which use the Línea Abierta application. Overall the bank processes 120 million mobile transactions on a monthly basis, of which 33% involve fund transfers.
The bank also has 70 applications available, which have been downloaded more than 10 million times.
CaixaBank is currently considered one of the leading mobile financial service providers. CaixaBank is the world’s second best provider of mobile banking services according to the 2014 Global Mobile Banking Functionality Benchmark report by Forrester, based on evaluations of mobile applications provided by 32 major banks across Europe, America and Australia.
This recognition follows other international awards given to the bank, presided over by Chairman Isidro Fainé and CEO Gonzalo Gortázar, for innovation. CaixaBank recently won the Innovative Spirit in Banking accolade at the 2014 Global Banking Innovation Awards, organised by the Bank Administration Institute and Finacle. Likewise, CaixaBank was named World’s Most Innovative Bank by the British magazine Euromoney, for which it competed against banks from all over the world.
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