• The chatbot is the latest cutting-edge technology to be harnessed by imaginBank, CaixaBank’s mobile-only bank.
• The bank has driven R&D in the use of artificial intelligence to enhance financial services.
imaginBank, the CaixaBank mobile-only bank, has launched the Spanish banking industry’s first ever chatbot. This new service allows imaginBank customers to converse with a bot, which provides information on all the offers and promotions available to them, as well as those that best suit their needs or are available locally.
Chatbots harness artificial intelligence to interact with people using natural language. It is thought that some 30,000 chatbots are operating in various industries around the world, although such initiatives are few and far between in the financial sector.
The chatbot is the latest trailblazing innovation to be introduced by imaginBank, the CaixaBank mobile-only bank that offers advanced financial services based on innovative technology. Customers can access and manage these services via the imaginBank mobile app and social network applications.