London, UK, 22 February 2017 – Cloud communications provider Infobip has launched OMNI, its omnichannel enterprise messaging solution. The move follows continued A2P SMS growth for the company as a result of new client wins and the continued global expansion of its network, with Infobip now processing over 7 billion transactions a month and its platform touching more than 60% of all world’s mobile phones.
Infobip OMNI brings all key communications channels – SMS, email, chat apps (including Viber, Facebook Messenger, and LINE), voice, and push notifications – into a single platform that offers a high-volume, two-way enterprise customer engagement solution. It’s being rolled out by several tier one mobile operators in the near future to support the messaging needs of their enterprise customers.
OMNI enables companies to create seamless user experiences across channels, easily connecting with the CRMs of enterprises to ensure the right message is delivered at the right time, and using the right channel. The heart of Infobip’s OMNI is its built-in support for failover and custom workflow curation, giving businesses the tools they need to build smooth interactions with consumers with diverse preferences, habits and levels of access.