ING takes startup path as top banks reap innovation rewards
Dutch banking group ING has revealed that it is working with 45 fintech companies in an effort to jump-start its digital transformation programme.
Speaking on the publication of the bank’s first quarter results statement, ING chief executive Ralph Hammers emphasised the importance of the bank’s ‘Think Forward’ strategy to improve the customer experience and drive commercial growth.
“The digital banking landscape has never been more dynamic than it is today,” he says. “Customers are changing the way they bank, which requires us to be flexible and agile. Our Think Forward strategy has enabled us to rise to this challenge and deliver a differentiating experience to our more than 34 million customers around the world.”