Last week’s Toronto Member Meeting was a strong reminder of what makes Mobey special: bringing together people from across the ecosystem for open, honest and genuinely insightful discussions on the topics shaping the future of financial services.
Below are some of the key themes and takeaways that emerged during the meeting.
- Open dialogue and peer learning remain critical for industry progress.
- Trust continues to be a key differentiator in payments, identity and AI-driven services.
- Digital identity, stablecoins, offline payments and CBDCs remain key areas of focus.
- Resilience and operational preparedness are becoming strategic priorities for payment ecosystems.
- P2P, instant payments and embedded banking experiences continue to drive wallet adoption.
- Successful local wallet models are built around interoperability, collaboration and local market needs.
- Strong debate around whether banks and local wallets can still compete with global platforms.
- Sovereignty and resilience depend on cooperation across ecosystems and markets.
- Interoperability and trust seen as essential foundations for future digital infrastructure.
- Behavioural science and AI are increasingly converging in customer engagement strategies.
- Autonomous AI systems may significantly reshape commerce and customer interaction models.
- Competitive advantage will increasingly come from proprietary intelligence powered by unique data assets.
- The biggest AI challenges are often organisational rather than technical.
