The Rise of Digital Identity Wallets: Will banks be left behind?
Download the report: This is a report by Mobey…
Flexible, agile, customer-centric organisation is key
Karin Van Hoecke, General Manager of Digital Transformation at KBC Belgium outlines the bank´s approach to customer engagement ahead of Mobey Day Vienna. 1. What is KBC´s approach to customer engagement? 3 key elements : 1) we focus in all our projects on 3 elements: instant, zero effort and lovable experience. This means you…
Respecting the customer relationship leads to true engagement
Francis Mac Aonghus, Digital Transformation Strategist at Oracle and speaker at Mobey Day Vienna, shares his views on customer engagement in the Q&A with Mobey Forum. 1. In your view, what is the biggest challenge when it comes to banks and customer engagement? I believe the biggest challenge is taking an end to end view of the…
Tokenization of eCommerce – balancing convenience with security
Christophe Zehnacker, Vice President of Market Product Management at Mastercard discusses customer engagement and gives us a teaser on the topic he will be touching upon at Mobey Day Vienna on 4-5 December. Event hosted by Erste Group. Join us to hear more from Mastercard and other leading industry players: https://mobeyforum.org/mobey-day/ What is key when it comes…
Now I’m a Believer: The Art of Engaging Consumers
With customer engagement the theme of December’s Mobey Day 2018 , Maurizio Poletto, Managing Director at BeeOne / Head of Design, Erste Group Research & Development Lab, explores the considerations, challenges and opportunities for banks ahead of Mobey’s flagship event in Vienna. Why are challenger banks creating so much hype? Nearly every bank now has…