On 18 September 2014, Rabobank will be launching the Rabo Scanner as its new online banking device. The scanner will replace the bank’s current card reader, the Random Reader, of which there are currently a total of 5.4 million in use. The old device will be gradually phased out, with customers being able to continue using the Random Reader until they have received the new device. All Random Readers will have been replaced by Rabo Scanners by the end of 2015. Customers will receive a personal notice from Rabobank informing them when they will receive the Rabo Scanner.
‘Rabobank provides its customers with a virtual online banking environment that offers both optimum security and maximum ease of use,’ said Ron Droste, Director of Retail & Private Banking. ‘The Random Reader has played an important role in creating this environment over the past ten years, but it does not always have quite the level of flexibility and user-friendliness we would like to offer our customers. The new Rabo Scanner will make it even easier for our customers to do their banking online.’
The Rabo Scanner offers online banking customers greater ease of use, as they will have to enter fewer codes than in the past. The Rabo Scanner operates differently from the Random Reader. With the new device, a colour code appears on the screen of the customer’s computer, tablet or smartphone. Once this colour code has been scanned by the Rabo Scanner’s built-in camera, the customer can view the transaction he or she is signing on the screen. The Rabo Scanner subsequently generates a signature code, which the customer then enters on their computer, tablet or smartphone in order to sign the transaction.
The process of issuing the new scanners will take roughly eighteen months altogether; customers will be able to use both devices for their transactions until that time. Customers need not take any action themselves but will be notified automatically when they are to switch over to the new device. Once the first group of users has received the Rabo Scanner on 18 September, the login screens for Rabobank Internet Banking and Rabobank Mobile Banking will change. Customers using the iDEAL online payment method will also notice a change in the appearance of their login screen.
The Rabo Scanner was developed by Rabobank in close collaboration with customers and third-party supplier Vasco.