RETHINKING CUSTOMER ENGAGEMENT IN DIGITAL BANKING
Using data to understanding customer needs
Building a truly digital ecosystem
Personalized care, advisory, products and services
Speakers
Iryna Arzner
Retail Customer Success & Monetization Lead @RBI
Clive Humby
Principle @ H&D Advisory
Meaghan Johnson
CX and UX Consultant @Digital Magss
Dmitry Krylov
Managing Director @SberbankDiscussion Table Leaders
Jordi Guaus
Innovation Director / Strategic Marketing @CaixaBank
Tom Pawelkiewicz
Senior Commercial Lead - Payment Partnerships @ Klarna