There’s a lot of information around right now about how robots and AI are gaining traction in several industries, including our own. In the past year or so, the noise about this new technology has grown as exponentially as the technology itself. The reason is simple – the technology works. And, it will empower us as employees in many ways.
Things have only just begun, but here at Nordea, robots are already helping our employees to perform repetitive tasks. This gives employees more time to focus on delivering great customer experience and performing more creative and complex tasks. We’re also introducing a new virtual colleague in the second quarter of this year but more about this in my next blog post. And yes, this is what we call a cliff hanger.
There’s a fundamental difference between training virtual colleagues to perform human-like tasks in the space of weeks, and implementing enterprise systems in major multi-year transformations. In a way, the individual is instantly empowered. We are already working with rule-based robotics initiatives, and we will introduce cognitive robots with artificial intelligence at a later stage.