First of its kind environment will house 350 digital, design, engineering and agile experts working to improve customer experiences
TORONTO, Jan. 26, 2017 /CNW/ – Scotiabank officially opened the doors today to its Canadian Digital Factory, a dedicated digital production facility designed to drive collaboration and creativity as well as to improve our customers’ experience in areas such as mobile and digital banking transactions, account openings, loan adjudication and mortgage lending.
The 70,000 square foot facility, located in Toronto just a few blocks away from Scotiabank’s global corporate headquarters, will employ digital, design, engineering and agile specialists. The space is designed to facilitate collaboration, creativity and real-time direct customer input to develop innovative solutions.
Scotiabank is creating a network of Digital Factories including one in each of the Pacific Alliance countries of Mexico, Peru, Chile and Colombia. These Factories will serve as incubators for new products, services and solutions for Scotiabank’s 23 million customers around the world.
“All Scotiabankers are deeply proud of our five Digital Factories and the work that is taking place in these facilities,” said Brian Porter, President and CEO, Scotiabank. “These creative workspaces are inspiring and encouraging entrepreneurism, accelerating delivery times and allowing our teams to sharpen their focus on meeting the needs of our customers. They are also playing an important role in spurring FinTech innovation, productivity and job growth in their local markets.”