The balancing act – User experience and security

Merchants and FIs must deliver both security and user experience in m-commerce, says Elina Mattila, Executive Director at Mobey Forum. With m-commerce transactions accounting for an ever-increasing share of online purchases, delivering the seamless experience that consumers demand remains the priority for merchants. The increasing frequency, sophistication and impact of card-not-present fraud, however, is leading…

Come together

Relevance to the consumer is the challenge for banks in the post PSD2 era and partnerships hold the key, says Maikki Frisk, Executive Director, Mobey Forum When PSD2 comes into effect in 2018, the unprecedented regulatory upheaval will compel banks to explore new business models, commercial strategies and operational practices. In the open banking era,…

Remote KYC: A competitive advantage for mobile only banking

Written by Mobey Forum’s Biometrics Working Group The required procedures for Know Your Customer (KYC) have finally broken free of branch-based face-to-face meetings, and now enable banks to use videoconferencing and biometrics to verify a customer’s identity remotely. This is a big deal; early implementation of new KYC processes can seriously enhance the mobile banking customer…