The balancing act – User experience and security

Merchants and FIs must deliver both security and user experience in m-commerce, says Elina Mattila, Executive Director at Mobey Forum. With m-commerce transactions accounting for an ever-increasing share of online purchases, delivering the seamless experience that consumers demand remains the priority for merchants. The increasing frequency, sophistication and impact of card-not-present fraud, however, is leading…

Remote KYC: A competitive advantage for mobile only banking

Written by Mobey Forum’s Biometrics Working Group The required procedures for Know Your Customer (KYC) have finally broken free of branch-based face-to-face meetings, and now enable banks to use videoconferencing and biometrics to verify a customer’s identity remotely. This is a big deal; early implementation of new KYC processes can seriously enhance the mobile banking customer…