The balancing act – User experience and security

Merchants and FIs must deliver both security and user experience in m-commerce, says Elina Mattila, Executive Director at Mobey Forum. With m-commerce transactions accounting for an ever-increasing share of online purchases, delivering the seamless experience that consumers demand remains the priority for merchants. The increasing frequency, sophistication and impact of card-not-present fraud, however, is leading…

Is Financial Services Ready for Biometric Technology?

[avatar user=”zkazmi@elacaixa.es” size=”original” align=”left” link=”#” target=”_blank”] by Zaf Kazmi Head of Mobile Commerce, CaixaBank [/avatar] Biometrics is a big talking point at the moment as there is growing consumer dissatisfaction with PINs, passwords and general security around mobile payments. The further down the digital road we go, the more password and PIN management is required…