The balancing act – User experience and security

Merchants and FIs must deliver both security and user experience in m-commerce, says Elina Mattila, Executive Director at Mobey Forum. With m-commerce transactions accounting for an ever-increasing share of online purchases, delivering the seamless experience that consumers demand remains the priority for merchants. The increasing frequency, sophistication and impact of card-not-present fraud, however, is leading…

Remote KYC: A competitive advantage for mobile only banking

Written by Mobey Forum’s Biometrics Working Group The required procedures for Know Your Customer (KYC) have finally broken free of branch-based face-to-face meetings, and now enable banks to use videoconferencing and biometrics to verify a customer’s identity remotely. This is a big deal; early implementation of new KYC processes can seriously enhance the mobile banking customer…

Co-Innovation Across Regions

By Douglas Hartung, Director of Global Software Research and Strategy Diebold. Diebold recently joined the members-only Mobey Forum, a self-described “global industry association empowering banks and other financial institutions to lead in the future of mobile financial services.” As you might imagine, Diebold’s industry leadership in integrating mobile capabilities with services enabled at self-service terminals was…