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#customercentricity

Flexible, agile, customer-centric organisation is key

BlogsBy Sini LindNovember 22, 2018

Karin Van Hoecke, General Manager of Digital Transformation at KBC Belgium outlines the bank´s approach to customer engagement ahead of Mobey Day Vienna.   1. What is KBC´s approach to customer engagement? 3 key elements : 1) we focus in all our projects on 3 elements: instant, zero effort and lovable experience. This means you…

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