Xiaoqiong Hu from Alipay will be providing a keynote at Mobey Day Vienna on 4 December. What makes Alipay´s approach to customer engagement so unique? Alipay is a multifunctional lifestyle app offering much more than a simple payment solution. We’ve developed dozens of features that make people’s everyday lives easier and more than…
Karin Van Hoecke, General Manager of Digital Transformation at KBC Belgium outlines the bank´s approach to customer engagement ahead of Mobey Day Vienna. 1. What is KBC´s approach to customer engagement? 3 key elements : 1) we focus in all our projects on 3 elements: instant, zero effort and lovable experience. This means you…
Francis Mac Aonghus, Digital Transformation Strategist at Oracle and speaker at Mobey Day Vienna, shares his views on customer engagement in the Q&A with Mobey Forum. 1. In your view, what is the biggest challenge when it comes to banks and customer engagement? I believe the biggest challenge is taking an end to end view of the…